ISE
Contact ISE
The Institute of Service Excellence is based in Kigali, Rwanda. Most questions are answered faster by the pages below than by email, so they are listed first.
Courses and certification
Entry requirements, fees, assessment and validity are set out in full on each certification page, and the syllabus for each course is published in full.
Checking a certificate
Anyone can check a certificate number without an account on the verification page. It reports the holder, the level and whether it is still valid.
Training a team
For groups, see corporate training, which covers how the levels map onto roles across a service operation.
About the institute
ISE teaches and assesses service excellence; Trusted Rw issues the certificates. Both are set out on the about page, along with what these credentials are and are not.