Customer service courses in Rwanda
Three online courses in customer service, customer care, customer experience and service leadership, taught from Kigali and worked through at your own pace from anywhere in Rwanda. Each is built in short modules rather than as a classroom day, and each leads to a certification assessed against the published service excellence standard.
Certified Service Excellence Officer
Built to be done in pieces on a phone between shifts rather than in a classroom. What it asks of you is not time but honesty: nearly every exercise here asks you to describe …
Which course fits you
The three levels are separated by what you are accountable for rather than by seniority. If you serve customers directly, the officer course is the one. If your job is to make service better rather than only to deliver it, the professional course. If other people deliver the service and you answer for it, the manager course.
The levels build on each other in content, and each certification states its own entry requirements on its page.